Course Coordinator:Rory Mulcahy (rmulcahy@usc.edu.au) School:School of Business and Creative Industries
UniSC Sunshine CoastUniSC Moreton Bay |
Blended learning | Most of your course is on campus but you may be able to do some components of this course online. |
Online |
Online | You can do this course without coming onto campus, unless your program has specified a mandatory onsite requirement. |
Please go to unisc.edu.au for up to date information on the
teaching sessions and campuses where this course is usually offered.
Consumer behavior is a captivating field that delves into the study of individuals, groups, and organizations, and the processes they use to select, acquire, and dispose of products, services, experiences, or ideas. It combines various disciplines such as psychology, sociology, social anthropology, economics, and marketing to comprehend the decision-making processes of buyers. In this course, we will explore a wide range of consumer behavior concepts, models, and emerging trends that are crucial for the marketing success of commercial firms, non-profit organizations, and government institutions in today's world.
| Activity | Hours | Beginning Week | Frequency |
| Blended learning | |||
| Learning materials – Interactive online learning activities. 1 hour of directed learning materials will be provided related to the associated consumer behaviour topic of that week. | 1hr | Week 1 | 11 times |
| Tutorial/Workshop 1 – Scheduled face to face workshops. The workshops will include interactive activities whereby students are able to explore and apply consumer behaviour concepts and theories to real world marketplace scenarios. | 2hrs | Week 1 | 10 times |
| Online | |||
| Learning materials – Interactive online learning activities. 1 hour of directed learning materials will be provided related to the associated consumer behaviour topic of that week. | 1hr | Week 1 | 11 times |
| Tutorial/Workshop 1 – Scheduled online workshops (Recorded). The workshops will include interactive activities whereby students are able to explore and apply consumer behaviour concepts and theories to real world marketplace scenarios. | 2hrs | Week 1 | 10 times |
200 Level (Developing)
12 units
| Course Learning Outcomes On successful completion of this course, you should be able to... | Graduate Qualities Completing these tasks successfully will contribute to you becoming... | |
| 1 | Recall and explain consumer behaviour theories. | Knowledgeable |
| 2 | Critique marketspace trends across various contexts using consumer behaviour theories and develop creative and sustainable remedies. |
Creative and critical thinker Sustainability-focussed |
| 3 | Deconstruct, appraise and apply consumer behaviour theories. | Empowered |
Refer to the UniSC Glossary of terms for definitions of “pre-requisites, co-requisites and anti-requisites”.
BUS105 Marketing Essentials
Not applicable
Not applicable
Not applicable
Not applicable
Standard Grading (GRD)
| High Distinction (HD), Distinction (DN), Credit (CR), Pass (PS), Fail (FL). |
Early feedback will be provided via workshop activities where students will practice and draft aspects required for assessment.
| Delivery mode | Task No. | Assessment Product | Individual or Group | Weighting % | What is the duration / length? | When should I submit? | Where should I submit it? |
| All | 1 | Artefact - Creative, and Written Piece | Individual | 20% | Students are required to submit a visual report (up to five slide pages) accompanied by a written reflection and analysis (up to 750 words). |
Week 5 | Online Submission |
| All | 2 | Report | Individual | 40% | 2,000 words |
Week 10 | Online Assignment Submission with plagiarism check |
| All | 3 | Artefact - Creative, and Oral | Individual | 40% | 10 minute presentation (recorded) |
Week 13 | Online Submission |
| All - Assessment Task 1:Customer Journey Mapping and Customer Experience Analysis | |||||||
| Goal: | The aim of this task is to enable you to identify and apply consumer behaviour principles, concepts, and theories covered to date, demonstrating their relevance and connection to your own experiences as a consumer. |
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| Product: | Artefact - Creative, and Written Piece | ||||||
| Authorship Statement: | |||||||
| Format: | This is an individual assessment task. You are required to create a recorded video presentation, supported by slides, that provides a personal reflection on your own purchase behaviour. The presentation should map your customer journey and decision-making process, while also highlighting key aspects and insights related to the overall customer experience. |
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| Criteria: |
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| Generic Skills: | Communication, Problem solving, Applying technologies, Information literacy |
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| All - Assessment Task 2:Consumer behaviour theoretical report | ||||||||||||||||||||||
| Goal: | You will evaluate a particular consumer behaviour issue using consumer behaviour theories, and reviewing relevant conducted research on the topic. |
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| Product: | Report | |||||||||||||||||||||
| Authorship Statement: | ||||||||||||||||||||||
| Format: | This is a 2,000 word, individual assessment task. |
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| Criteria: |
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| Generic Skills: | Communication, Problem solving |
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| All - Assessment Task 3:Consumer Data Report | ||||||||||||||||
| Goal: | You will demonstrate the breadth and depth of your understanding of consumer research methods and analytical approaches, as well as your ability to critically evaluate and apply these techniques to generate meaningful consumer insights. |
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| Product: | Artefact - Creative, and Oral | |||||||||||||||
| Authorship Statement: | ||||||||||||||||
| Format: | A video recording of your presentation. |
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| Criteria: |
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| Generic Skills: | Communication, Problem solving, Applying technologies, Information literacy |
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A 12-unit course will have total of 150 learning hours which will include directed study hours (including online if required), self-directed learning and completion of assessable tasks. Student workload is calculated at 12.5 learning hours per one unit.
Please note: Course information, including specific information of recommended readings, learning activities, resources, weekly readings, etc. are available on the course Canvas site– Please log in as soon as possible.
You need regular access to the resource(s) below. Many texts are available as ebooks through the Library at no additional cost.
| Required? | Author | Year | Title | Edition | Publisher |
| Recommended | Michael R. Solomon,Rebekah Russell-Bennett,Josephine Previte | 0 | Consumer Behaviour | 4th ed | n/a |
Not applicable
Academic integrity is the ethical standard of university participation. It ensures that students graduate as a result of proving they are competent in their discipline. This is integral in maintaining the value of academic qualifications. Each industry has expectations and standards of the skills and knowledge within that discipline and these are reflected in assessment.
Academic integrity means that you do not engage in any activity that is considered to be academic fraud; including plagiarism, collusion or outsourcing any part of any assessment item to any other person. You are expected to be honest and ethical by completing all work yourself and indicating in your work which ideas and information were developed by you and which were taken from others. You cannot provide your assessment work to others. You are also expected to provide evidence of wide and critical reading, usually by using appropriate academic references.
In order to minimise incidents of academic fraud, this course may require that some of its assessment tasks, when submitted to Canvas, are electronically checked through Turnitin. This software allows for text comparisons to be made between your submitted assessment item and all other work to which Turnitin has access.
Eligibility for Supplementary Assessment
Your eligibility for supplementary assessment in a course is dependent of the following conditions applying:
(a) The final mark is in the percentage range 47% to 49.4%; and
(b) The course is graded using the Standard Grading scale
Eligibility for Supplementary Assessment Your eligibility for supplementary assessment in a course is dependent of the following conditions applying: The final mark is in the percentage range 47% to 49.4% The course is graded using the Standard Grading scale You have not failed an assessment task in the course due to academic misconduct
Late submissions may be penalised up to and including the following maximum percentage of the assessment task’s identified value, with weekdays and weekends included in the calculation of days late:
(a) One day: deduct 5%;
(b) Two days: deduct 10%;
(c) Three days: deduct 20%;
(d) Four days: deduct 40%;
(e) Five days: deduct 60%;
(f) Six days: deduct 80%;
(g) Seven days: A result of zero is awarded for the assessment task.
The following penalties will apply for a late submission for an online examination:
Less than 15 minutes: No penalty
From 15 minutes to 30 minutes: 20% penalty
More than 30 minutes: 100% penalty
For more information on Academic Learning & Teaching categories including:
For more information, visit https://www.usc.edu.au/explore/policies-and-procedures#academic-learning-and-teaching
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